OMAHA, NEB. (May 11, 2007)—Governor Dave Heineman today announced that four hospitals or health care centers and one state government agency are recipients of the 2006 Edgerton Quality Awards for ongoing efforts in quality and performance excellence. The awards ceremony was one of a number of events that took place as part of The Nebraska Diplomats Annual Business and Industry Recognition Day in Omaha.
Two recipients were recognized for achieving “firsts”—It is the first time that a hospital—Saint Francis Medical Center in Grand Island—earned the highest Award of Excellence, and the first time that a state government agency—The Nebraska Workforce Development-Department of Labor—qualified for an Edgerton award. The awards are based on 2006, the year in which the organizations submitted reports.
The Edgerton Quality Award is patterned after the Malcolm Baldrige National Quality Award program, which is the nation’s highest honor for quality and performance excellence. The award is presented to businesses that are models in the journey for excellence. Quality principles are deployed throughout their organizations and in their day-to-day operations. The Edgerton Quality Awards are presented by the Nebraska Department of Economic Development through the Nebraska Manufacturing Extension Partnership, along with co-sponsors – the Nebraska Diplomats and the Nebraska Section of the American Society for Quality.
All applicants must complete a report summarizing their quality and performance excellence practices in the categories of leadership, strategic planning, customer (patient) and market focus, information and knowledge management, human resources, process management, and business results.
Edgerton Quality Award examiners review each applicant’s report, conduct on-site reviews and provide individualized feedback reports. These quality practitioners log more than 1,000 volunteer hours during the examination process.
Following are the 2006 Edgerton Quality Award recipients:
Edgerton Quality Award for Excellence—Saint Francis Medical Center in Grand Island.
Since earning an Edgerton Quality Award for Progress in 2004, Saint Francis Medical Center in Grand Island has striven for the quality pinnacle.
"We are extremely proud to be the first hospital to ever receive the Edgerton Award of Excellence,” said Mike Gloor, president and CEO of Saint Francis Medical Center. “This award recognizes achievement in the journey to performance excellence. We’re proud to be held out as an organization that continually looks for ways to do it better–to continually deliver better care to our patients."
Established in 1887, SFMC has grown from a local to regional health care facility, serving 26 counties in central Nebraska with 130 acute care beds, a 36-bed skilled nursing facility, and a 23-bed Alcohol and Drug Treatment Center. The Center’s vision and mission is driven by the pillars of Excellent Service, Quality, Performance, People and Growth. Employees are encouraged to develop and undertake actions that lead to accomplishing intiatives in SFMC’s strategic plan. The Center’s outstanding level of quality care is readily apparent to many, including the Jackson Organization, which ranked it second in the nation in 2005 for overall inpatient satisfaction among medium-sized hospitals.
For information, contact Charlene L'Heureux at 308-398-5679, or email:
Edgerton Quality Awards for Progress—Nebraska Workforce Development-Department of Labor; Phelps Memorial Health Center in Holdrege; and The Nebraska Medical Center in Omaha.
The Nebraska Workforce Development-Department of Labor (NWD-DOL) is the first state government agency to earn an Edgerton Quality Award. NWD-DOL is part of a national system designed to help Nebraska businesses, their employees and job seekers. The agency began its journey of continuous improvement ten years ago. Its 479 permanent, full-time, 130 part-time, and 33 temporary employees are considered Workforce Ambassadors who “...Go the Extra Mile!” The agency has won four (two national) awards for its affirmative action and training efforts and programs.
"Having the ability to do self-assessment through the application process and then to get a written detailed feedback report from the Edgerton certified examiners is a win-win for us. As stewards of the public trust, we will use the assessment as a working tool in our strategic planning process to better focus our efforts in providing quality services," said Fernando Lecuona III, Commissioner of Labor.
Phelps Memorial Health Center (PMHC) — Earning the Edgerton Quality Award for Commitment in 2005 inspired PMHC to continue on its quality journey. Established in 1968, PMHC is a 25-bed critical access hospital that meets the medical needs of people living throughout south central Nebraska. The nonprofit community hospital provides inpatient and outpatient care, frequently counting on cross-function teams made up of staff, physicians and external personnel to solve problems and support quality improvement. A hallmark of its strategic initiatives is the Center’s goal to balance its need to compete with the need to collaborate.
The Nebraska Medical Center—The Nebraska Medical Center began its Edgerton quest in 2004, earning the Award of Commitment. Established in 1869, the 689-bed Nebraska Medical Center is the state’s largest health care facility, providing services for people regionally and worldwide. The primary teaching hospital supports 350 residents and trains more than 1,000 students yearly. The Nebraska Medical Center has a dominant regional reputation in Cardiology, Neurological Sciences, Oncology, and Transplantation. It is Nebraska’s first hospital designated as a Primary Stroke Center, and one of only 61 nationally-designated Clinical Cancer Centers. The Nebraska Medical Center defines quality as the way it does business and promises to “provide serious medicine and extraordinary care” to its patients.
“Quality is vital to our long term success as a healthcare organization,” said Glenn A. Fosdick, FACHE, president and CEO of The Nebraska Medical Center. “The Edgerton process gives us the opportunity to take a closer look at what we’re doing well and also to identify those things that aren’t working like they should. It’s about improving the things you do.”
Edgerton Quality Award for Commitment—Mary Lanning Memorial Hospital in Hastings.
Mary Lanning Memorial Hospital’s (MLMH) long history of providing quality health care for patients dates back to 1915. MLMH’s services have impacted people in more than 33 counties in central and south central Nebraska and northern Kansas. A workforce of 980, including 68 physicians and 37 allied health professionals, staff 157 beds and offer comprehensive care in 32 medical specialties. MLMH’s mission, vision and values provide the framework for building its strategic goals using the five domains of quality of care, quality of services, people, financial, and market. The Hospital’s culture, the “Mary Lanning Way” defines how employees function within that culture, and is embodied in the Hospital’s strategic objectives to be the employer of choice in central Nebraska by hiring the “right fit” of employee and keeping all employees satisfied. The “Mary Lanning Way” also governs delivery of internal and external customer service.
For information about The Edgerton Quality Awards, visit: http://www.nebraskaexcellence.org/
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